Unresolved ***** Claim

Item: Standard Bank
Rating: 1
Author: Natasha M

I submitted a ***** claim that was made against my card and have had no luck in my issue being resolved or being given any sort of feedback. When I contact the ***** line, I hold on for hours on end without any assistance and I have also sent an email to which no one has responded to. It is more than a month now.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

19 Sept 2022, 13:43

Dear Natasha,

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply19 Sept 2022, 13:43

Official

Standard Bank's replyOfficial

21 Sept 2022, 07:23

Dear Natasha

We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.

If you need any further assistance, please don’t hesitate to reach out to us.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply21 Sept 2022, 07:23

Official

Natasha M's updateReviewer Update

21 Sept 2022, 08:41

Thank you so much for getting back to me and resolving my outstanding query. I really appreciate the professional and efficient manner in which you handled everything.

Natasha M's update21 Sept 2022, 08:41

Reviewer Update

Thank you so much for getting back to me and resolving my outstanding query. I really appreciate the professional and efficient manner in which you handled everything.

Standard Bank's replyOfficial

21 Sept 2022, 09:16

Hello Natasha

Thank you for your acknowledgement

We greatly appreciate your continued support

Kind regards, Standard Bank Hello Peter Team ***

Standard Bank's reply21 Sept 2022, 09:16

Official

Hello Natasha

Thank you for your acknowledgement

We greatly appreciate your continued support

Kind regards, Standard Bank Hello Peter Team ***