Unresolved complaint lodged

On 3 March 2018 I have logged an incident to resolve payments that I have made to my Garage Card, which did not reflect on the account. I explained in my telephone conversation and on email that my account was stopped in February 2017 due to ***** on my cheque account, and as a result Card Division has cancelled my debit order without my knowledge. I have had no statements since then. Every month I had to call for a balance to pay the card. I have found that the payments went to the incorrect card, which was according to Thabisile and Elizabeth beloning to another person. The card according to them was not operational. I have sent through the proof of the payments on the 5th March 2018, to person Mlamuli Zulu on 5 March 2018, and till today have not had any feedback. I have called every 7 days. Today spoke to staff again, only to be told that it has now again been forwarded to the Admin Department because nothing was done about it, and that the staff member was now on leave, so I now again have to wait till the staff member returns. I spoke to the "Line Manager" Musa, whom could not give me an explanation as to what is going on. I require this to be sorted out ASAP.