AK
Andrew K
1 reviews | Active since Mar 2025
26 Mar 2025, 12:25
Unresolved ***** Case and Lack of Accountability
It has been over a month since an international payment from my account was redirected due to what I was informed was a *****-related issue. Standard Bank’s ***** department confirmed they traced the funds, and I was told I would be refunded two and a half weeks ago. However, despite repeated follow-ups, I have yet to receive the money.
Every day, I spend hours on the phone trying to get clear answers, only to be transferred between departments with no resolution. The call center states the matter is “resolved,” while the ***** department says they can no longer assist—yet the funds have not been returned to my account.
This has caused significant financial stress, and when I ask how I am supposed to meet my obligations, I am simply advised to “explain the situation” to those affected. Unfortunately, that does not change the fact that I am still waiting for funds that I was told would be returned.
I am deeply frustrated by the lack of communication and accountability in resolving this matter.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
26 Mar 2025, 13:03Dear Andrew
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2025, 13:03
Official
Dear Andrew
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Andrew K's updateReviewer Update
26 Mar 2025, 13:21The level of service is pathetic to say the least, after yet another call today I am now being informed that it sounds like my payment may have been “paid to someone else” AGAIN but no one can help me!!!
AK
Andrew K's update26 Mar 2025, 13:21
Reviewer Update
The level of service is pathetic to say the least, after yet another call today I am now being informed that it sounds like my payment may have been “paid to someone else” AGAIN but no one can help me!!!
Standard Bank's replyOfficial
26 Mar 2025, 13:39The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2025, 13:39
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Mar 2025, 15:44Dear Andrew
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2025, 15:44
Official
Dear Andrew
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
AK
Andrew K's updateReviewer Update
26 Mar 2025, 16:39I have not had any calls from Standard Bank and have had my phone with me the entire time, you can try now
AK
Andrew K's update26 Mar 2025, 16:39
Reviewer Update
I have not had any calls from Standard Bank and have had my phone with me the entire time, you can try now
AK
Andrew K's updateReviewer Update
27 Mar 2025, 07:05No one has tried phoning me as yet, they can phone me this morning I will have my phone on me at all times.
AK
Andrew K's update27 Mar 2025, 07:05
Reviewer Update
No one has tried phoning me as yet, they can phone me this morning I will have my phone on me at all times.
AK
Andrew K's updateReviewer Update
31 Mar 2025, 07:31Is Standard Bank planning to contact me about this and give me an explanation as to where my money is? It is now over a month for something that was not even my fault but caused by internal ***** within the bank. Telling me that I am “in the right hands” yet still no feedback, my money is still missing!
AK
Andrew K's update31 Mar 2025, 07:31
Reviewer Update
Is Standard Bank planning to contact me about this and give me an explanation as to where my money is? It is now over a month for something that was not even my fault but caused by internal ***** within the bank. Telling me that I am “in the right hands” yet still no feedback, my money is still missing!
Standard Bank's replyOfficial
31 Mar 2025, 11:01Good day Andrew,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Mar 2025, 11:01
Official
Good day Andrew,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Mar 2025, 15:31Dear Andrew
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
Standard Bank's reply31 Mar 2025, 15:31
Official
Dear Andrew
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
AK
Andrew K's updateReviewer Update
07 Apr 2025, 06:16There has been no calls and no emails, the last email was on the day I posted on Hello Peter (26 March) and all it said is that it would take 3 days. I have had no response since, no feedback and definitely no calls. How can this matter be closed if I still don’t have my money? This is the most pathetic service, 3 days has again turned out over a week! Now Standard Bank makes it seem they have “resolved” the matter, AGAIN - no correspondence, no calls, no response on emails. This is NOT finalised as there is still no feedback as to where my funds are!
AK
Andrew K's update07 Apr 2025, 06:16
Reviewer Update
There has been no calls and no emails, the last email was on the day I posted on Hello Peter (26 March) and all it said is that it would take 3 days. I have had no response since, no feedback and definitely no calls. How can this matter be closed if I still don’t have my money? This is the most pathetic service, 3 days has again turned out over a week! Now Standard Bank makes it seem they have “resolved” the matter, AGAIN - no correspondence, no calls, no response on emails. This is NOT finalised as there is still no feedback as to where my funds are!
AK
Andrew K's updateReviewer Update
07 Apr 2025, 06:18I do need assistance I WANT my money that was ****** from my account INTERNALLY, appears to have happened TWICE in a row because Standard Bank cannot tell me where my money is, no one takes responsibility and figures this out that has been going on over a month.
AK
Andrew K's update07 Apr 2025, 06:18
Reviewer Update
I do need assistance I WANT my money that was ****** from my account INTERNALLY, appears to have happened TWICE in a row because Standard Bank cannot tell me where my money is, no one takes responsibility and figures this out that has been going on over a month.
AK
Andrew K's updateReviewer Update
07 Apr 2025, 06:21Does Standard Bank place all these responses to make it appear matters are sorted out when they aren’t, so if the public reads it they think it is sorted out? Well over a month and my funds are still missing after what I was told was internal *****.
AK
Andrew K's update07 Apr 2025, 06:21
Reviewer Update
Does Standard Bank place all these responses to make it appear matters are sorted out when they aren’t, so if the public reads it they think it is sorted out? Well over a month and my funds are still missing after what I was told was internal *****.
Standard Bank's replyOfficial
07 Apr 2025, 07:25Dear Andrew
Thank you for writing back to us.
Please send us your alternative contact details so we can assist accordingly.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please send us your alternative contact details so we can assist accordingly.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Apr 2025, 07:25
Official
Dear Andrew
Thank you for writing back to us.
Please send us your alternative contact details so we can assist accordingly.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please send us your alternative contact details so we can assist accordingly.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***