SM
Samukelisiwe M
1 reviews | Active since Jun 2011
09 Apr 2026, 11:52
Unresolved case
I received an email from Standard bank on the 08 April 2026, regarding a case that I did not report, case #***0 - CHL***. I called the number that was provided, I spoke to Mpumi and she transferred me to Mbali who cut the call. I called again and spoke to Lesogo, who tried to assist me and she referred a call to Nqubeko Ndayi, said he cannot assist me because he cannot access the emails, he will escalate the matter to his team leader. The team leader didn't want to take my call. 3 Agents could not locate the case number, how is that possible? The email came from the Credit life Admin servicing team.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Apr 2026, 12:32Dear Samukelisiwe
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regardS
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regardS
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Apr 2026, 12:32
Official
Dear Samukelisiwe
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regardS
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regardS
Standard Bank Hello Peter Team
***
SM
Samukelisiwe M's updateReviewer Update
16 Apr 2026, 20:29Good evening
Thank you to Hello Peter Team for your quick and effective help
Thank you to Hello Peter Team for your quick and effective help
SM
Samukelisiwe M's update16 Apr 2026, 20:29
Reviewer Update
Good evening
Thank you to Hello Peter Team for your quick and effective help
Thank you to Hello Peter Team for your quick and effective help
Standard Bank's replyOfficial
21 Apr 2026, 10:38Dear Samukelisiwe,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Apr 2026, 10:38
Official
Dear Samukelisiwe,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***