Unresolved card issue

<p>Ref ********** 298 Wednesday 26 January 2017 Consultant name: Derrick Christians</p> <p>This consultant was terribly rude, unfriendly, aggressive tone. I had to ask him several times if he was going to help me because he sounded so stand-offish.</p> <p>My cheque card was delivered to the wrong branch, and I am still waiting for it to be sent to the correct branch. I was told the matter was resolved by Derrick, and that it would take 5-7 working days. Today, 7 February, is the 9th working day and I received an SMS that my card is waiting to be collected STILL at the wrong branch.</p> <p>Cannot ever get through to the call center for days.</p> <p> </p> <p>Disappointing service. Will consider changing banks to one that can 'help me'</p> <p> </p>