unresolve card problems + internet service

*** and this is not the only ref number though, it has been long 4 months of disaster being a new client at standard bank until the situation forced me to close all my accounts. Card issues that branch can't help everytime you have a problem u get assisted for 3- 4 hours intrying to resolve internet service issues that are not resolved by IT dep. Card that does not swipe. They promise to look at problem and get back to you, they never keep their promises nor give feedback when you make a follow up the matter start afresh eveytime. promised that are not fullfilled by branch services