UNREMITED EFTS

I did 2 EFTs on Saturday Nov 7, 2020. One was to Capitec bank account (savings personal account) and the other was to Absa bank (Cooperate account). Being interbank I expect the traditional max of 3 working days. The one to a cooperate entity and once the cash reflects in their account and with the right reference, it automatically execute accordingly. The email notification and the deduction reflect on my account as debits of Nov 9th , 2020. After a full working week, I am still waiting for these EFTs to be treated. Going to the branch was a complete waste as I was made to log into my account when I asked for their copy of the proof on payment as I never got my copy mailed to me though I was billed for. I was made to log into my internet banking and printed from my account by the bank which means only one thing to me that the said payment for the EFTs left my account. It didn’t say the money concerned left Standard Bank. I just left believing internet banking must be only at the head office level. I have communicated with the beneficiaries who are yet to receive the cash. Unfortunately I have no idea who to turn to so I charted with Standard Bank Facebook page and gave screen grab of the confirmed transaction who promised to investigate the issue. Not knowing who is behind the Facebook, I am turning to hello Peter so the where about of the 2 EFTs can be investigated.