Unreliable Service @ Standard Bank Wonderpark

On the 21st April 2016 I took my aunt (who is over 55 years old) to Standard Bank Wonderpark in Pretoria North to report two ********** transactions on her account. We were told by the retail bank consultant that the best way to fix the problem was to reverse the ********** transactions and change the bank account. We opted to take her advice to reverse the ********** transactions and change the bank account. On that same day the consultant had three problems… 1. Closing the old bank account 2. Opening the new account 3. And transferring money into the new account She kindly requested that we leave our details, but gave us an inactive new card. She mentioned that she would call to notify us when the old account is deactivated, and when new account together with the new card is activated. Just to reiterate… we went to the bank on the 21st April 2016. It’s been over two weeks and our requests still haven’t been processed!!!!! The ********** transactions went off the account again for the May month, and further unnecessary costs have being incurred. The costs could have being easily avoided if our requests were processed on time!!! I called the *** number for Standard Bank Wonderpark, the phone number is not in use. I called the national helpline, and they could only help with sending an email to Wonderpark Standard Bank Branch, as their phone wasn’t been answered. I advise people to check their Standard Bank Accounts for the following debit orders: • Naedo (skylab) R99 • Beezo R99 Someone please help!! We are losing our patience in Standard Bank very fast, and if nothing happens we will be forced to cut all ties with Standard Bank by closing the account, and opening another account with a rival bank. It’s a shame that an old lady is receiving such atrocious treatment from a so called “reputable” bank.