RR
Rambodos R
1 reviews | Active since Mar 2009
23 Jan 2023, 10:15
Unreliable automatic system for security check and dummy phone assistant
I am getting seriously ticked off with the security questions for the homeloan division. I answered the two questions perfectly and the assistant came back to me saying I failed the questions, *** is wrong with your system??? I demand a phone call ASAP! All I want is a tax certificate from my homeloan for *sake!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
23 Jan 2023, 10:22Dear Mr. Raad
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Jan 2023, 10:22
Official
Dear Mr. Raad
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
25 Jan 2023, 11:48Good day Rambodo
Thank you for reaching our to us.
Please be advised that we will follow up with our team and get back to you.
Sorry for the inconvenience.
Kindest regardsStandard Bank Hello Peter Team ***
Thank you for reaching our to us.
Please be advised that we will follow up with our team and get back to you.
Sorry for the inconvenience.
Kindest regardsStandard Bank Hello Peter Team ***
Standard Bank's reply25 Jan 2023, 11:48
Official
Good day Rambodo
Thank you for reaching our to us.
Please be advised that we will follow up with our team and get back to you.
Sorry for the inconvenience.
Kindest regardsStandard Bank Hello Peter Team ***
Thank you for reaching our to us.
Please be advised that we will follow up with our team and get back to you.
Sorry for the inconvenience.
Kindest regardsStandard Bank Hello Peter Team ***
RR
Rambodos R's updateReviewer Update
26 Jan 2023, 18:33One good review, the Long Beach mall branch manager fixed all my issues, it took her 1 hour and all was sorted. Also regarding DigiMe, one doesn't have to try and do it alone at home, it can be done via QR code from inside a bank. This was also done and this restored OTP and Immediate Payment features which stopped working because of DigiMe having not being updated. I do find it unacceptable that the banking apps removed certain features and made it very inconvenient for us to use. A form of *********. That in itself is low and unacceptable especially considering that I have been with you for over 22 years.
RR
Rambodos R's update26 Jan 2023, 18:33
Reviewer Update
One good review, the Long Beach mall branch manager fixed all my issues, it took her 1 hour and all was sorted. Also regarding DigiMe, one doesn't have to try and do it alone at home, it can be done via QR code from inside a bank. This was also done and this restored OTP and Immediate Payment features which stopped working because of DigiMe having not being updated. I do find it unacceptable that the banking apps removed certain features and made it very inconvenient for us to use. A form of *********. That in itself is low and unacceptable especially considering that I have been with you for over 22 years.
Standard Bank's replyOfficial
27 Jan 2023, 07:11Good Morning Rambodos
Thank you for writing back to us.
Please note that we will share this feedback with our team.
We will get back to you with further feedback.
Kindest regardsStandard Bank Hello Peter Team ***
Thank you for writing back to us.
Please note that we will share this feedback with our team.
We will get back to you with further feedback.
Kindest regardsStandard Bank Hello Peter Team ***
Standard Bank's reply27 Jan 2023, 07:11
Official
Good Morning Rambodos
Thank you for writing back to us.
Please note that we will share this feedback with our team.
We will get back to you with further feedback.
Kindest regardsStandard Bank Hello Peter Team ***
Thank you for writing back to us.
Please note that we will share this feedback with our team.
We will get back to you with further feedback.
Kindest regardsStandard Bank Hello Peter Team ***
RR
Rambodos R's updateReviewer Update
27 Jan 2023, 16:15Back to the same issue regarding Tax Certificate, I still can't access it via the Home Loan account. This is unbelievable!
At the bank on Monday I was on the phone with your bank and we even asked them to email me March 2021 to Feb 2022, and this week they TOTALLY failed me to email that period to me!? Perhaps Standard Bank should cover any outstanding fees?
At the bank on Monday I was on the phone with your bank and we even asked them to email me March 2021 to Feb 2022, and this week they TOTALLY failed me to email that period to me!? Perhaps Standard Bank should cover any outstanding fees?
RR
Rambodos R's update27 Jan 2023, 16:15
Reviewer Update
Back to the same issue regarding Tax Certificate, I still can't access it via the Home Loan account. This is unbelievable!
At the bank on Monday I was on the phone with your bank and we even asked them to email me March 2021 to Feb 2022, and this week they TOTALLY failed me to email that period to me!? Perhaps Standard Bank should cover any outstanding fees?
At the bank on Monday I was on the phone with your bank and we even asked them to email me March 2021 to Feb 2022, and this week they TOTALLY failed me to email that period to me!? Perhaps Standard Bank should cover any outstanding fees?
Standard Bank's replyOfficial
27 Jan 2023, 17:49Hello Rambodos
We apologize that you have not been fully assisted. We have requested the assigned business unit to look into this matter.
Kindest regardsStandard Bank Hello Peter Team ***
We apologize that you have not been fully assisted. We have requested the assigned business unit to look into this matter.
Kindest regardsStandard Bank Hello Peter Team ***
Standard Bank's reply27 Jan 2023, 17:49
Official
Hello Rambodos
We apologize that you have not been fully assisted. We have requested the assigned business unit to look into this matter.
Kindest regardsStandard Bank Hello Peter Team ***
We apologize that you have not been fully assisted. We have requested the assigned business unit to look into this matter.
Kindest regardsStandard Bank Hello Peter Team ***