1 reviews | Active since Jan 2017

08 Jan 2017, 20:05

Unreliable ATMs

<p>Went to deposit money in a standard bank ATM. After filling all the details, was hoping for a slip but the stupid ATM said "money retracted". No slip and no bank notification to the person I was sending the money to. Called customer care line) line and all they have gave me was reference number and not a promise of giving my money back. Standard bank is unreliable. </p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Jan 2017, 08:18
Official

Good day Thembekile Mdletshe

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Jan 2017, 08:53
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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