Unreliable and Pathetic Service

Xavier from Standard bank estate division is failing to render proper service and thus dragging the name of Standard bank as inefficient and failing to treat customers fairly. Following the passing of our father who had a mortgage bond with Standard bank, we requested a settlelment amount as well as bond statements as we intend to pay off the bond.It has been more than 2 months now since the Executrix requested this information, the number of follow ups made is countless. To date we have not been provided with the information.At whose instance is the interest accumulating on this account,it definately cannot be at ours. The bank should bear the costs because it is work neglect by their staff. We have records of all follow ups made to which not even a courtesy of an acknowledgment was received.