Unreliable

Standard Bank is one of the worst banks in the Southern Hemisphere. I have never experienced this level of incompetence. How does a bank place a hold on funds intended for a funeral with absolutely no communication?

I received money specifically for funeral arrangements, and Standard Bank froze the funds, claiming the amount was “irregular” and that they needed to verify my income. I went to the branch twice yesterday and was left on hold for over 30 minutes, waiting for someone from the ***** department to respond until the bank literally closed. Still nothing

We eventually had to leave. Both the consultant I met with and the one I spoke to kept referring to my EAP limit and the need to link my device to my profile, while the bank had already frozen my account without any prior notice or explanation.