Unreliable

On 15 March 2019, my wife went to the branch and opened a 60-month fixed deposit account to be funded by her PlusPlan account. On maturity, the funds were to be put in her Consolidator current account which was opened on the previous day. A few days later, I was surprised to see the PlusPlan account hadn't been drawn. I thought it was probably just a computer glitch. Now 5 years later, my wife was expecting the fixed deposit to mature and the funds deposited in her Consolidator account. When the funds didn't arrive, my son went to enquire at the branch on 13 April. The consultant told my son(who has signing authority) no funds were transferred to the fixed deposit. How can this happen? How can Standard Bank be so irresponsible, unreliable? Now I realize that Standard Bank didn't transfer the funds from her PlusPlan to the fixed deposit, as instructed by my wife. 5 years worth of interest gone down the drain. 5 years of waiting for nothing. I've been their customer for 40+ years. I have lost faith in Standard Bank. I'm disappointed and angry. Also, on 31 Jan 2024, my wife was charged MyUpdate SMS on the PlusPlan account, then again on 29 Feb and Management fee because the account went below R10k. This is the third time my wife has had to deal with this MyUpdate issue. I've told Standard Bank before that she doesn't want MyUpdate, but they don't listen. My son went to the branch on 23 March to complain about this. The consultant said the SMSs will be reversed immediately and the Management fee at the end of the month. SMSs were reversed, however, instead of the Management fee being reversed, another Management fee was charged. And I have no doubt another Management fee will be charged for this month. I am so disappointed in Standard Bank. My son is encouraging me to look for another bank. I am seriously considering it.