FF
Faizel F
1 reviews | Active since Mar 2009
29 Jun 2020, 15:31
Unreasonably long call center waiting times
You people devoted the incorrect amount for my bond installment. How on earth am I supposed to sort this out if I can’t even get through to anyone in the call center? First time o was on hold for 13 minutes and the call dropped. Second time was 10 minutes. Third time 16 minutes. Tried again now and got bored after 4 minutes. This is extremely poor for one of the so-called big banks. And after depleting hat was left of my free minutes I’m still nowhere closer to getting to the bottom of this. Useless people!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
29 Jun 2020, 16:34Hello Faizel
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply29 Jun 2020, 16:34
Official
Hello Faizel
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
FF
Faizel F's updateReviewer Update
30 Jun 2020, 10:01Well that certainly solves the problem, now does it!
FF
Faizel F's update30 Jun 2020, 10:01
Reviewer Update
Well that certainly solves the problem, now does it!
Standard Bank's replyOfficial
08 Jul 2020, 09:04Dear Faizel
Thank you for your comments.
We sent you emails requesting further details, which we have not received to date.
The matter has now been closed.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for your comments.
We sent you emails requesting further details, which we have not received to date.
The matter has now been closed.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply08 Jul 2020, 09:04
Official
Dear Faizel
Thank you for your comments.
We sent you emails requesting further details, which we have not received to date.
The matter has now been closed.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for your comments.
We sent you emails requesting further details, which we have not received to date.
The matter has now been closed.
Kind regards
Complaint Resolution Centre
**********
***********
FF
Firstly, I don't even bank with Standard Bank. My home loan is with Standard Bank and the issue was about you debiting my bank account with the incorrect installment amount.
You guys really need to step up your game! Poor call center experience. Poor complaints resolution process. I cannot for the life of me understand how you can close a matter when the customer still feels aggrieved.
Faizel F's updateReviewer Update
08 Jul 2020, 09:11I asked you to call me to resolve this. How exactly do you wish to resolve this when you've asked for the following details via e-mail:
- Confirm your identity number?
- Confirm your residential address?
- Confirm the expiry date on the card?
- Which Standard Bank branch is your account held at?
- Confirm the credit limit on the credit card?
Firstly, I don't even bank with Standard Bank. My home loan is with Standard Bank and the issue was about you debiting my bank account with the incorrect installment amount.
You guys really need to step up your game! Poor call center experience. Poor complaints resolution process. I cannot for the life of me understand how you can close a matter when the customer still feels aggrieved.
FF
Faizel F's update08 Jul 2020, 09:11
Reviewer Update
I asked you to call me to resolve this. How exactly do you wish to resolve this when you've asked for the following details via e-mail:
- Confirm your identity number?
- Confirm your residential address?
- Confirm the expiry date on the card?
- Which Standard Bank branch is your account held at?
- Confirm the credit limit on the credit card?
Firstly, I don't even bank with Standard Bank. My home loan is with Standard Bank and the issue was about you debiting my bank account with the incorrect installment amount.
You guys really need to step up your game! Poor call center experience. Poor complaints resolution process. I cannot for the life of me understand how you can close a matter when the customer still feels aggrieved.