Unreasonable Request from Call Centre

Just made a call to Standard Bank in connection with my Cheque card which expires in September 2022. I received an SMS from Standard Bank in May stating that my card is expiring in a few months and if I want it delivered to an alternative branch I must choose option 2 on my phone and send it after which Standard Bank will call me to find out to which branch they should deliver my Cheque card. I have not received a call from Standard Bank or I might have missed the call, that is why I called them today to find out if my card could be delivered to a branch near me because I have relocated. I failed the security questions asked three times and was told that I should call back in 24 hours to try again! I find this completely unacceptable and would rather have an agent from Standard Bank call me back as soon as possible. I will be travelling from 30 August returning 5 October and would like to sort this issue out before I leave.