Unreasonable FICA requirements

I logged onto internet banking to find my credit card and cheque account unavailable. I called the call centre last night to enquire what was going on and was informed that my account was frozen due to outstanding FICA documents. I informed her that I had fulfilled these requirements years ago when the law was implemented. I asked how can my account be frozen if I had fulfilled my duty. She said I had to do it again, which is ridiculous. The call centre manager, Tumi, confirmed that she would unlock my account for the next 48 hours in order for me to transact and she would contact the Sandton City branch manager to correct and send me an e-mail to confirm. I'm still waiting!!! I have been a Standard Bank customer for the last 20 years and my account has been frozen without any communication beforehand. The service has been shocking over the last few years like when I upgraded my account but they lost all documentation and asked that I come in again and it is apathy on my part that I have not moved banks but this is the last straw. Standard bank are quick to call you when they are trying to flog one of their products but a critical item that impacts me is just ignored.