Unreachable, Phones on hold for hours

I have been struggling to get ahold of Standard bank Vehicle and asset finance and when the phone is answered I'm being transfered to several people who keep transferring me to more people as if they not sure which department to put me through or who can help. This is so fustrating and inconviniencing . I held for more than an hour and next thing the phone is dropped, when I called again same routine

Please advise what number I should call to verify my contract as I did not get an invoice from the dealership and am not clear of the extra charges made which I believe has already been sent to the vehicle and asset finance.

Standard bank simple approves finance and does not liaise or even check if the customer is happy to ensure the dealerships they partner with are not ***** or ********* which also has an impacts on their service.

Wesbank has online contacts and engage with the customer even if the dealer is middle man interms of finance,

Standard bank customers are struggling with cash deposits as it is due to so many banks closure you can not be keeping people holding on phones for hours