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NM
NATASSHA M

1 reviews | Active since Dec 2018

27 May 2025, 16:48

UNQUALIFIED STAFF ASSISTANCE

I called Standard Bank due to not being able to access my banking and the lady assisting me deleted all my other accounts. What kind of assistance is that???

0
Replies (5)
Standard Bank
Standard Bank's reply27 May 2025, 16:56
Official
Dear Natassha, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Our team will reach out to assist. 

Kindest regards, 
Standard Bank Hello Peter Team 
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NM
NATASSHA M's update28 May 2025, 13:19
Reviewer Update
Still no assistance provided, and it is month end. I need to make payments
Standard Bank
Standard Bank's reply28 May 2025, 13:21
Official
Dear Natasha

We will flag this matter with our team.

We will be in touch with further feedback.

Kindest regards, 
Standard Bank Hello Peter Team 
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NM
NATASSHA M's update29 May 2025, 10:36
Reviewer Update
4 Days later and still no assist. Great customer service from Standard Bank!!!!!!!!!!!!!!!!!!!
Standard Bank
Standard Bank's reply29 May 2025, 10:39
Official
Dear Natasha,

We understand how important this matter is to you and want to assure you that it is being treated as a priority. 

Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. 

We truly appreciate your patience during this time.

Thank you.

Kindest regards,
Standard Bank Hello Peter Team
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