Unproffesional service

<p>Are you guys dead or alive?</p> <p>I have spent countless strong hours for the past 3 months trying to get a simple request done.</p> <p>I was retrenched in March 2016 and my retrenchment benefit commenced in June 2016.</p> <p>Betterlife insurance paid Standard bank the monthly installment amounts(before the debit order date), still you guys decide to debit my account with the same amount.</p> <p>I’ve been at your Roodepoort branch to request cancellation of this debit order and was advised that it was done, but i'm still sitting with the same dilemma.</p> <p>I can’t stick around with a bank who doesn’t strive for excellent customer service, other banks are making moves, because they are aware that all banking products are the same the only thing that sets you apart from your competitors is customer service.</p> <p>I am done settling for less, because the result of that is THIS – you get less than what you settled for.</p> <p>8 years of loyalty, what do I have to show for it???????</p> <p> </p>