Unprofessionalism

I referred to the Standard Bank in Midrand (Boulders Mall) I was assisted by a consultant Rhulani.

This to open a bank account, the consultant asked me to write down my email,cellphone number, and address.

I asked her to send me a bank confirmation letter she advised she did, however she did not.

I arrived home and called Standard Bank to get a bank confirmation letter sent to me only to find out she captured my email address wrong.

This is very unprofessional and she works for a financial institution, what can go wrong with one's money.