Unprofessionalism

I had very poor service from standard bank. They have no proper work ethics and very less signs of professionlism. They are not willing to help. They do not value they customers. 2 months ago I took out a loan from standard bank they were suppose to to debit my account at the end of September but they did not. I tried to call several times but on one could assist me. I got a sms saying that I need to contact the attorneys because the account is going to be handed over. When I called the attorneys they told me I should call standard bank thereafter I called standard immediately and spoke to Lebogang from head office and asked her if she could kindly assist me she told me it's my fault that the account was not debited which it was not my fault at all. Instead of assisting me further she refused and kept putting the blame on me... End of this month they want to debit my account for R4000 when I explained them that I can't afford that they threatened me and said they will hand over the full loan amount. This is very pathetic and disappointing