unprofessional standard bank with staff that needs training asap

On the 4th of November 2019 I did a deposit. I then went hadk into the bank on the 8th I was then told I need to go back to the atm i deposited the money and get that atm number went to the bank and filled the details I was then told I need to come back on the 29th when I got back on the 29th I was then told nothing they can do the claim is not logged I need to go to another bank . When I got to the bank I have to wait another week .