KvdM
Kirstin van der Merwe

1 reviews | Active since Mar 2015

22 Nov 2022, 07:04

Unprofessional Standard Bank

Well here I am again... 10 months later and I am still waiting in Srandard Bank.

Such unprofessional service it makes me want to scream. Not only have they STILL not wound up my mom's estate. I have had to jump in and assist to speed up the process with the local master of the High Court, phone and fund out if the documents have arrived as the bank feel they can just post off documents and then sit back and wait for a response - which I was informed by the court if I did not call I could have waiting MONTHS for them to just get to the documents as the post just gets delivered and it waits to be attended to - in today's time we still ONLY rely on postal services.

I emailed the Executor on the 8th November requesting information, today is the 22nd November and I have still not even had an acknowledgement of email from him, let alone the information I have requested.

I am just DONE with this department and their unprofessional, non existent service

Once again I plead with the public DO NOT ALLOW STANDARD BANK (any bank for that matter) TO BE YOUR OR YOUR FAMILIES EXECUTOR. All they in it for is the money. They couldn't care two hoots how you and your family suffer or grieve.

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Replies (3)
Standard Bank
Standard Bank's reply22 Nov 2022, 07:50
Official
Hi Kirstin

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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KvdM
Kirstin van der Merwe's update22 Nov 2022, 08:19
Reviewer Update
I do thank you for your reply, however, if this is not the service you strive for, why is it the service I have received after 2.5 years of trying to get my mother's estate wound up, and this is an estate with no big deal to it. I have been advised that this estate should have been wound up within the first 6 months after she had passed away!

This is the second time I have had to reach out to Hello Peter in order to get my voice heard! The first time it was so bad they re-allocated me to a new branch because of the poor service! So what will be the next move now I wonder.

Its so easy to apologize on social media... how about doing something about it and getting this matter sorted!

Standard Bank
Standard Bank's reply22 Nov 2022, 08:22
Official
Hi Kirstin

We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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