Unprofessional staff standard bank card division

My husband has just received a call from Philisiwe(a standard bank consultant at the card division) He was asked to pay his outstanding balance of which he asked her for the full settlement amount to pay it and close it. He wants to pay it up and close it because standard bank is useless. Whenever we have issues they never help. This consultant Philisiwe asked my husband "Where are you going to get the money to pay?Like it's any of her business and she also went into asking further whether I am working or not. I don't think this is any of her business the point of the call was for payment to be made and it will be made in full. I don't know where this agent comes from and what training she has been on to ask "Where the money is going to come from? Standard bank I worked in Customer care for 14 years before I was retenched. Please train your staff to be more empathetic when it comes to dealing with clients. It's pathetic the way you treat people who bank with you for years and when they have issues with finances you guys won't even try to assist. We had issues with a homeloan when we app**** for one years ago. We came to you guys and we were told we qualify. We went back to then apply for a home loan and we were told we don't qualify. All you people is charge absolutely high bank fees but never assist a person in need. Philisiwe do yourself a favor and go read up what customer service is about maybe then you will learn how to deal with people. STANDARD BANK if you cannot get people who use empathy when dealing with customers hire me I have 14 years of quality and experience with dealing with people telephonically.

Excuse the lack of punctuation I was very angry when this was written.

At a time where people are loosing their jobs due to covid the least we can do is be kind. I lost my job and I have had difficulty in finding employment. There are good agents at standard bank I spoke to a guy last week. He was so professional and polite and used empathy twlli g me not to worry I'll find a job. Those are the agents we want to deal with when our lives are falling apart due to financial difficulties. Philiiswe listen to the call where I spoke to a consultant who used empathy to assist me. I was not rude with him because he put himself in my shoes. Standard bank I am very disappointed I your service once I get back o my feet I will be closing ally accounts and moving to another bank that helps when we need them.