Unprofessional Staff

On the 11 February 2025 I went to Dobsenville Mall Branch to enquire about my debt orders and I assisted by a lady consultant. We did go through my bank account however she did not inform me that I will be charged R900 when I get a statement inside the Branch instead of her giving me options she fails to do so and I was charged R900 of that money is to pay my Funeral Covers. I'm a pensioner and I'm really not happy with the service I received from the lady. Went back to the branch and I was not helped. As a pensioner do they think I was going to allow that Unprofessional Consultant who fails to inform clients and do proper customer service charge me R900 for a Bank Statement. That is madness