sS
stormmaryk S

1 reviews | Active since Jan 2017

05 Jan 2017, 14:20

Unprofessional service to a long existing customer

<p>I am very annoyed that I have to recieve a phone call for payment on my credit card when payment has already been made. Should you not make sure that you have not received payment before phoning your client?? I will probably now be charged for the call too!!!!!</p>

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Replies (4)
Standard Bank
Standard Bank's reply09 Jan 2017, 08:35
Official

Good day Taryn Knight

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Jan 2017, 11:00
Official

Good day Taryn Knight

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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sS
stormmaryk S's update17 Jan 2017, 10:30
Reviewer Update

I have sent the requested information and yet still no response!!!!

Standard Bank
Standard Bank's reply19 Jan 2017, 09:43
Official

Dear Mrs Smit

Kindly refer to the e-mail correspondence wherein the feedback was provided, should you have any further concerns you can contact us.

Thanks,

Complaints Resolution Centre

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