Unprofessional Service rendered by Standard Bank

Good morning! I had a pipe leak in the bathroom which my house was flooded with water. I called the Home Insurance Standard Bank. It was approved and assessors sent to my house. I am having a problem with the construction that was sent to my house as their work was unprofessional. My kitchen is incomplete, my tiles on the floor have changed color as I was told that I must wait six months to dry, they painted my passage way as there's paint on the floor and the bathroom tiles replaced I am not happy with because you can see where they replaced as they said Standard Bank will only replace the tiles that removed while fixing the pipe inside the shower. The kitchen is left unattended as they told me that they did not quote Standard Bank. After several attempts with the complaint department to date nobody has come back to me as all consultants apologizes and promise that an assessor will be sent. This is a March 2019