Unprofessional 'service' from Standard Bank

On 28 August 2021, I attended the N1 City branch of Standard Bank to open an estate account. There was no business banker onsite (because of Corona I was told). The business banker e-mailed me on 30 August 2021 to confirm documents received and that "The process takes 2-3 weeks once all the documents are received."

The business banker requested an account confirmation letter for my personal account which I got to the business banker on 05/09/2021.

I followed up regarding Matter ID: ***7 (the reference number they provided) at *** on 20/09/2021 (I had been told by the business banker that this department would be opening the account and to communicate with them directly).

On 23/09/2021 this department sent out an automated e-mail asking me for 'Confirmation of the Estate Late Account' (how can that be possible? They are the ones who are supposed to be opening it...) and also simultaneously writing that 'Please note that this request has been rejected'. I got hold of the department the same day by telephone, they told me the e-mail was automated and obviously incorrect and that I will receive feedback in 5 - 7 working days.

No feedback was received for 2 months. I followed up by telephone on 08/11/2021 with Deceased Estates and spoke with someone who told me that their department does not open deceased estate accounts, they only close them and referred me to the branch and the business banker at that branch (N1 City). The same day I e-mailed the business banker to ask for feedback and to register my disappointment with the mangled messaging and slow rate of service. No feedback as of this date. Totally unprofessional.