Unprofessional service from Linda

I received a letter from starboard bank. I then call the number that is on the letter and your voice prompt directed me to press 2 since I was responding to a letter. Your staff member just kept quite instead of answering my call I had to great her first coa I could hear someone was available. She then said she will transfer me to the correct department only to be transfers to the main menu and when I pressed 2 again somebody hung up the phone. This is the reason I cancelled my insurance with you. Your staff is really unprofessional. Does OÑË have to move their bond to another bank because of this. This is so frustrating.