***********/ unprofessional service

I've been trying to contact standard bank to find out how to buy prepaid electricity on the banking app. Wasted about R200.00 of airtime, because they don't call back , on hold for ... Forever and did not speak to anyone. Call gets cut off. They send me emails saying that I can save money using the banking app, but when I try to use it, it's incompetence or transfer me to next available person. Been 3 years now and still trying buy electricity on the banking app. PATCHETIC INCOMPETENCE