Unprofessional Service

<p>I have dealt with a lady by the name of Cheryl*****do Heshu from Standard bank, i wanted a pension back loan , she sent me the forms and i submitted the documents a month ago. After numerous mail and numerous phonecalls that never gets answered(refering to the phonecalls) i have decided to submit a complaint. I asked her for the status of the loan on a regular basis sometimes i had to send more than one mail before she answers me back in a very unprofesional short almost irritated manner. She sent me a screenshot of a system that i perceived as its been approved also telling me to get the 3rd parties banking detail, after i immediately sent her the letterhead with 3rd party detail she dissapeared after more calls and emails i decided to phone the 086 number whereby a gentleman of the name of Helion ( dont know if the spelling is correct) gave me an update(this conversation is recorded) saying that they are busy drafting the contract that i have to sign. A day goes by and i once again as Cheryl an update as to how long a contract would take whereby she sent me a screenshot of a computersystem and now the same loan said it has been declined due to affordability. The information from Cheryl and Helion was absolutely misleading , Unproffesional and no effort was made to give me any customer service, no ideas where given that i could maybe afford to borrow less or that my wife can also apply with my . At this stage this employee put me back by a month, if i knew this experience is going to be so incredibly misleading and unprofesional i would have never even tried to work through Standard Bank. Today i spoke to a gentleman named Moosa and he gave me such a good explination of the procedure and what my options are, if i was told this from the beginning i would have not been in this position and would have been able to get the loan by now. </p> <p>My next step unfortunetely would be to have to go to the Ombutsman to sort out the mess they left me in, as i cannot take the chance of going through the complete procedure all over again. I can understand when an employee is busy with other customers but giving me misleading information and never returning my calls is not what i expect from a bank official.</p> <p> </p> <p>Regards</p> <p>Anita Michau</p>