Unprofessional Service
<p>On the 11th December 2016, we had a terrific storm. Facia boards came crashing down, just missing my new caravan, windows etc. Various water damage. Assessor was sent, and clearly indicated what was damage due to the storm. I need to phone, follow up on a daily basis to see what is going on. Apparently my claim is rejected, no reason, no guidance, no interest to assist me in my damage. What is going on? I pay my bond and my insurance every month, I maintain my property to the best of my ability. To make this worse, is that I clearly showed the Assessor of all the improvements we have made, which he acknowledged. The Assessor indicated clearly what was damaged by the storm, and now I get a list of what I need to paint - this won't fix the damage of my roof? What about the damage to my property, facia boards that came crashing down (luckily no-one got hurt, yet)? What happens if the roof collapses and ****s one of us? I request help and assistance, I am a honest consumer, but this treatment is beyond unprofessional. </p>
Paint the ceilings and walls - this way you wont see the damage. Seriously? Are you for real?
Paint the ceilings and walls - this way you wont see the damage. Seriously? Are you for real?
Good day Lynel Farrell
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Lynel Farrell
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
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Good day Lynel Farrell
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Good day Lynel Farrell
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Rejection letter, photos and full report promised by end of business day 19th December, not received. Again escalated and promised that I will receive these documents on the 20th December by end of business day, received nothing. Again escalated and promised that I will receive the documents by end of business day on the 21st December, not received. Today 23rd December, again escalated, and promised that I will receive the documents. Why is this being delayed? Very unhappy with the service and the fact that I need to follow up with you on a daily basis begging for documents. Not professional at all.
Rejection letter, photos and full report promised by end of business day 19th December, not received. Again escalated and promised that I will receive these documents on the 20th December by end of business day, received nothing. Again escalated and promised that I will receive the documents by end of business day on the 21st December, not received. Today 23rd December, again escalated, and promised that I will receive the documents. Why is this being delayed? Very unhappy with the service and the fact that I need to follow up with you on a daily basis begging for documents. Not professional at all.
Still not received the rejection letter, photos and the full report. Please forward these promised documents to me, so that I can submit them to the Ombudsman for assistance. Shocking service, and I am absolutely shocked by this unprofessional service delivery.
Still not received the rejection letter, photos and the full report. Please forward these promised documents to me, so that I can submit them to the Ombudsman for assistance. Shocking service, and I am absolutely shocked by this unprofessional service delivery.
Still waiting for some response - no one has contacted me - and so the continuous lack of service delivery and unprofessional customer service goes on.
Still waiting for some response - no one has contacted me - and so the continuous lack of service delivery and unprofessional customer service goes on.
Still no response received
Still no response received