unprofessional ********

Iam extremely disgusted by the service i've been receiving from starndard bank , i logged a dispute in March and was required o write an affidavit on the affidavit i specifically mentioned that i didn't open a loan or credit card with you guys and the i received a letter on the 14th of march advising that the account was closed as it was opened **********ly to my surprise i later found out that you guys clossed the loan only and left the credit card when i call your ***** department this lady claudette cavids who lack customer service and sounds like shes still in bed tells me i must wait 7 to 14 working day not even apologetic tell me if i keep calling shes just gonna give me the same answer can your untrained employees sort this out and ensuure this account is closed by COB i will ensure i call you head office and cc your ceo Lungile Fuzile , iam going to take this up with ombuds as well. i don't even bank with you guys but i miraculously have a loan and credit card with you people VICTIM***8