jR
jasteel R
1 reviews | Active since May 2017
16 Mar 2026, 21:39
Unprofessional sales agent
I called in on Saturday 14th March 2026 to apply for a credit card. I was pre approved pending a full application then declined there after. The agent Dory told me to send an email to sales applications and she will call me on Monday (Today 16th March 2026) to put through a manual review/ application which i agreed to.
She said she will pull up a credit profile of mine, then call me to submit a manual review. I have waiting the entire day and no call has been received from this agent. I currently have the call recorded and it's so disgusting for such a reputable bank to have such poor service.
Unprofessional and ***********.
I have emailed my documents and didn't even get an email or automatic reply.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
16 Mar 2026, 22:03Good day Jasteel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Mar 2026, 22:03
Official
Good day Jasteel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
jR
jasteel R's updateReviewer Update
17 Mar 2026, 10:38Get Carol from sales to call me back urgently
jR
jasteel R's update17 Mar 2026, 10:38
Reviewer Update
Get Carol from sales to call me back urgently
Standard Bank's replyOfficial
17 Mar 2026, 12:37Good day Jasteel,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2026, 12:37
Official
Good day Jasteel,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Mar 2026, 12:54Good day Jasteel,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply17 Mar 2026, 12:54
Official
Good day Jasteel,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***