Unprofessional employees!!!

<p>on the 22 on February I went to Standard bank to arrange my student loan. I spoke with Sarah and i told her that i am current working and doing part time studying however i would like to make arrangements because i was already paying the interest. I had already paid my interest for February therefore i would like to start paying the arrangements end of March, she told me that the debit order will only debit on the 28 of March. i received an sms on the 28 of February from standard bank stating that they have deducted for Feb. i have being calling since the 1st of March and i was putted on hold for 30 minutes+, yesterday i went at the branch they put me through the phone i was assisted by MANDLA what a rude unprofessional man!!!!! he told me that it is my fault that they deducted twice for Feb and he cannot assist me he doesn’t know what to do. he told me to hold he is going to transfer me to Sarah and i did for the whole 30 MINUTES, he took his time saying that he doesn’t know how to assist me, i mean don’t you train your new staff what is the meaning of customer service???</p>