unprofessional

Home loan my mother purchase a flat under your bank, now the complex is owing because one your customers not my mother is owing you guys to a point you can't even repossessed failure to do so other people are suffering can't sell thier flat due this person, funny enough I called customer care and the service consultant saying hello peter won't help me regarding this matter I know his name, I will complain until someone response, my mother wants to sell her flat and build her other house and she paying you nicely her home loan acc every month,and the loan repayment won't be problem to me because I am banking with you guys paying my acc everything up to date , I want that flat