Unprofessional Conduct and Service at Standard Bank Menlyn Park Branch

Unprofessional Conduct and Service at Standard Bank Menlyn Park Branch

To whom it may concern,

I am writing to formally lodge a complaint regarding the unacceptable and unprofessional service I received at the Standard Bank Menlyn Park branch on 14/12/2025

Upon my arrival, I was assisted by the branch manager, whose conduct was extremely rude, dismissive, and disrespectful. I find it very difficult to believe that someone with such poor customer service skills is placed in a managerial position. Her attitude and behaviour were uncalled for, and she showed no willingness to assist me as a customer. I specifically request that Standard Bank provide me with a written policy stating the following: • A policy that says customers cannot be assisted when presenting a temporary ID. • A policy that requires customers to produce an ID collection slip before being assisted. If such policies exist, I would like to see them in writing. If they do not exist, I would like to know why I was refused assistance. I drove all the way from Montana to Menlyn Park, wasting time and petrol, only to be told—after waiting for a long time—that I could not be helped because I only had a temporary ID. When I visited the branch previously, I was never informed that a temporary ID was not acceptable. I lost my original ID and I am still waiting for my new one to be issued, which is why I currently have a temporary document. My account has been frozen, and I urgently needed access to my funds. I explained that I had an infant at home who needed my attention, yet the staff still showed no empathy or willingness to help. This experience has caused me extreme frustration and inconvenience. Due to the poor service and the unacceptable attitude displayed by the branch manager, I hereby request the following: • Immediate closure of my Standard Bank account • Transfer of all my funds to my FNB account *** • Confirmation once the account has been closed and the funds transferred I will also be cancelling all my debit orders linked to Standard Bank, as I no longer wish to be associated with a bank that treats its customers in this manner. I expect a prompt response and resolution to this matter. Regards,

Lebogang Komane *** ***