SM
Seakgosing M

1 reviews | Active since Nov 2014

23 Oct 2024, 21:28

Unprofessional business practices by law firms

I had a credit card with standard which was handed over to MBD attorney's. We had arrangements and was paying through debit order and amount of R470.00 per month. I paid it for an about two years and when I asked for a statement from them I couldn't get one. I decided not to continue as I thought I have finished paying . The was the last time I heard from them. Now after almost 4 years someone from the company called Network finance was calling my office by the name of Ayanda to confirm my employment. She was so rude to the staff insisting of confirming irrespective when they wanted to refer her to the HR. I came in and was informed about the matter and as I was talking to her she become rude to me as well when I told her I don't know any company called Network Finance I had no relation with them and scared that they will **** me is when she indicated that Standard Bank handed over the matter to them. My question is what happend to monies I paid to MBD as now I am expected to deal with another company that I don't know and I am not their client . This was so unprofessional and I m not happy with that . Someone from standard bank please help

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Replies (3)
Standard Bank
Standard Bank's reply24 Oct 2024, 07:01
Official
Good day

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 
SM
Seakgosing M's update25 Oct 2024, 11:21
Reviewer Update
Hi
My ID number is *** 087
Standard Bank
Standard Bank's reply25 Oct 2024, 11:51
Official
Thank you for the details Seakgosing. We have shared them with our team.