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Paulina M
1 reviews | Active since Jan 2020
08 Apr 2024, 09:56
UNPROFESSIONAL BEHVAVIOUR BY STANDARD BANK FUNERAL COVER DEPARTMENT
I submitted a funeral claim on 03/04/2024 to date no one has come back to me. Upon calling and waiting for more that 20 minutes on the phone I was told that the claim has not been paid yet because they have a backlog. Today is the 8th of April 2024 and the claim has not been processed.
what is the use of one having a funeral cover if it is going to be treated like a life cover?
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Apr 2024, 10:00Dear Paulina,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2024, 10:00
Official
Dear Paulina,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Paulina M's updateReviewer Update
08 Apr 2024, 14:22Apologizing for the sake of apologizing is not good enough. When am I going to receive the payment?
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Paulina M's update08 Apr 2024, 14:22
Reviewer Update
Apologizing for the sake of apologizing is not good enough. When am I going to receive the payment?
Standard Bank's replyOfficial
08 Apr 2024, 14:27Good day Paulina
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2024, 14:27
Official
Good day Paulina
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***