Unprofessional Behaviour

I am very disappointed in the service received at Standard Bank Campus Square on the 20th of September 2022. I simply needed to certify my documents and the security guard and reception lady were not bothered to listen to me. I understand there was load shedding however I did not need the system nor any lights for that matter, I just simply needed them to certify my documents. Very unprofessional for them to just look at the clients and lock hem outside without knowing what they are there to do and ignore them.