NM
Nthabeleng M

1 reviews | Active since Mar 2018

19 Jun 2018, 13:43

Unprofessional behavior towards customers

There is a lady called Elsie Maluleke who works at Standard Bank Phola Mall, Kwamhlanga.

She is very rude and does not know how to speak to customers. Here behavior is not professional. I was humiliated.

I would rather go to a KOLONNADE branch than go to Standard Bank Phola mall.

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Replies (2)
Standard Bank
Standard Bank's reply19 Jun 2018, 14:16
Official

Dear Nthabeleng Mtshweni

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Jun 2018, 09:03
Official

Thank you for bringing your concerns to our attention.

Your concerns has been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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