Unprofessional at its best

<p>Where do I begin?</p> <p> </p> <p>Over 2 months ago somebody deposits R15000 into my savings account, an account of which nobody has the account number, and I myself don't even know it. I then have to reshuffle my usual Sa****ay routine so that I can visit my nearest Standard Bank to understand what exactly happened. I speak to a consultant, who tried his best to assist, and advises that there was a "walk in bank deposit" into my account. The reference was my name and surname, which I find weird as I was not told by anyone that the amount would be paid to me. The consultant makes a few calls, each time unable to get through to anyone in the branch in question (Rivonia Branch). </p> <p>The consultant then opted to send an email, to the teller who processed, the transaction and he had copied me into the email. This email was sent on on 16 April 2016 11:23am. This was a sa****ay, and the consultant advised that by Monday he would hopefully get a response and provide feedback. </p> <p> </p> <p>On the monday there was no feedback, so I decide to reply on the email asking for feedback. The mail was sent on 18 April 2016 12:57pm. And obviously there was no response.</p> <p>I left the money, I didnt touch it. There was no response. Then I decided that I will use a small amount to see if any flags get raised so that I may atleast get a call regarding this, so I did. Theres enough funds in my account anyway, so I knew it would be covered should I need to. </p> <p> </p> <p>Yesterday 01 June 2016 14:28, I receive a call from the Rivonia branch, a Lady apologizing and as I was on my way to a meeting i didnt think much of it. No explanation was given, she advised somebody incorrectly deposited the money into my account. I asked her to put this in email and please forward to me. Which she did. </p> <p> </p> <p>I am now quite irritated, I was decent enough to visit the bank and explain the situation, nobody felt the need to contact me and rectify this in the first place. My concern is that an amount was paid into my account, with my name as a reference. Who was this person? Why had I not been informed? And then to top it all, yesterday the reversal was done, without informing me first!!! R12500 was taken from my savings account, and the consultant felt the liberty to go into my cheque account and further take R2500 with out my approval!!! </p> <p> </p> <p>Now please understand, I had no issue with the reversal, but to make changes on my primary cheque account without consulting me first, is a security concern to me. I want to know who in the first place transfered that money into my account, I want to know why was there no feedback from Standard Bank, I want to know who authorized the reversal, I want to know who authorized the R2500 from my cheque account, I want to know why was I not contacted prior to all this.</p> <p> </p> <p>If this is the way things work at Standard Bank, then surely any consultant can go into someones account and do as they please! I would like somebody to please contact me and get these questions answered. </p>