1 reviews | Active since Oct 2016

01 Oct 2016, 12:52

Unprofessional and Useless

<p>i have been out of the country for a while, had I known what I know now I would have changed banks before leaving the country. Standard bank call centre is absolutely pathetic, I have been having problems with my card in Ghana. I have called nearly everyday to try and sort it out but everyone is to *********** to actually assist. To crown it all, after the last phone call the lady actually drops my call and doesn't have the courtesy to return the call. How the hell can we trust this bank to provide you with good services when the consultants cannot even trouble shoot. Now I am stuck with money at standard bank and I cannot even access it because they have locked my account and no one knows why. *********** fools!</p>

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Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2016, 09:15
Official

Good day Jessica De Bruin

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Oct 2016, 10:28
Official

Dear Jessica De Bruin

Thank you once again for your posting.

I refer to my email correspondence and you are more than welcome to liaise with me if you still have any concerns with this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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