Unprofessional and poor service

After 10 years of banking with Standard Bank I have experienced the most horrifying and unacceptable service ever!!. Standard Bank has been my preferred bank for a long time until recently when I sent through an application for motor financing. The customer service agent \Omashani Naidoo\" seemed to be disinterested in assisting me. On the 03/02/2016 she sent me a form to fill out and return to her, when I did she promised me that in the next 30 minutes I will receive a response. The next day I sent her an email to find out if she has any feedback on my application her exact response was \"Good morning Yes I do ,sorry your application was unsuccessful .The reason is due to affordability and low credit scoring.\" I find this unacceptable and very rude coming from an individual who is supposed to be representing such a brand. I know for a fact that my credit scoring is quite high and in this instance affordability would not be an issue however I was not given an extensive explanation which leaves me with several unanswered questions. Therefore I am strongly considering moving my entire banking portfolio to another bank.<br> "