NM
Nokuthula M

1 reviews | Active since Dec 2019

10 Oct 2022, 11:13

UNPROFESSIONAL and CRUEL

I lost my job 3 yrs ago & informed Standard bank about it. I continued paying both my revolving credit loan as well as credit card with UIF. When it stopped I couldn't pay anymore & my account got handed over to Brodkin attorneys. On 13 September 2022 Brodkin sent a reminder that I should pay R2400 on my account Ref SR556962 which I did. To my surprise they sent an sms on 04th October saying my last payment was insufficient & I must pay R2900. I'm still unemployed & paying using my 5 yr old autistic son's disability grant. Where tthe hell am I supposed to get extra R500 when they are the ones who told me to pay R2400!!!!!!!?????

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Replies (1)
Standard Bank
Standard Bank's reply10 Oct 2022, 11:25
Official
Dear Nokuthula

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team ***