Unprofessional.

i tried to open a bank card with Standard bank on the 12th of September 2022 i went to Jabulani mall standard bank in the lady was very keen to assist suddenly the is the remark on the system she asked did i lost my id before i said yes was ****** a case was open same day she said to me to clear this it will take 24 so she will call tomorrow she asked were do i work i said rosebank she said i must go one of the branches. so on the 13th of sept i went to rosebank with the same query i was also not helped how come such a big bank can not resolve issues i told them i need to submit the documents before the 20th of sept because of the payroll at work i looked like a fool no one is telling me whats going regarding my query. Standard bank and its employees they are being unprofessional for the fact i used my money to go there twice with no luck am stuck in one place now all i ask is clarity being unprofessional i am really frustrated its not my fault i got ****** i did not ask for these people from Standard bank dont take their work seriously they are just fooling around. If someone from the bank want to assist me they better do so or tell that i can't open a bank card with them thats all.