SM
Sma M

1 reviews | Active since Jan 2015

28 May 2016, 09:56

Unprofessional

<p>TOday I visited the standard bank sales department at Boulders shopping centre. I wanted to open an investment and tax free account ,the receptionist called the desired extension and the consultant on the other end argued and refused to assist me. I sat in the queue for almost 45 minutes and the queue was exceptionally long.</p> <p>I don't understand how are we meant to recognised standard bank as innovative bank if they employees lack professionalism and do not have a helpful attitude.</p>

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Replies (4)
Standard Bank
Standard Bank's reply30 May 2016, 07:10
Official

Good day Sma

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Jun 2016, 07:05
Official

Good day Sma

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply01 Jun 2016, 08:52
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Jun 2016, 08:52
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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