UNPROFESSIONAL

I went into the branch almost 3 weeks ago to stop my cards and close an account. This was the worst experience I have received since banking with Standard Bank. I selected the Randburg branch as my go-to branch, this was automatically changed to Sandton. Months ago I had changed my address and this was never ever done, after I had already taken proof of address. I went to the branch to stop my card, order a new card and cancel an existing card. On the same day i requested to put notice on my 7 day account. A week later, the funds were available but there was a lock on my account and i wasn't able to draw this funds. After calling General Banking and being told to go to the branch, your consultants could not help lift this lock. To add to my frustrations, my card was never ever stopped as I requested. Now, nearly two weeks later, i app**** for a credit card of which I've still not received and all i got was one call from Victor saying \sorry, it's system issues\". This is unacceptable. One of your consultants in the branch blurted in front of other customers that there is a problem with my credit card - how unprofessional as this person was not even helping me! "