UNPROFESSIONAL

Standard bank cant refund me R823.77 that they owe me after they decided that i must have 2 insurance on 1 vehicle this goes to debit order that was done 25th September 2021 , again they decided not to debit original installment on 25th October 2021 next thing they send their lawyers to send me 1000 emails and sms so i forwarder my quiry to their lawyers they just ignore the mails , my installment goes of every 25th of the month 25th Nov 2021 they didn't debit installment but they can send mails and sms so its either somebody is not doing their job Can you guys please stop harassing me i think this is way too much. its like am dealing with unprofessional people , they can go debit Nov installment and i need my refund please this is too much for a person to deal with. and if they can give me a reason why they never debit October and November. i should have taken other banks offer only if i knew that i will be stuck with this nightmare