Unprofessional

My father banked with Standard bank for all his life. He passed away on 2 November 2018. My attorney & myself have provided all information to the bank to process his bond account and personal loan. He had insurance on all his accounts. However a whole year later Standard bank has sent it to legal cancellations and emails are going back & forth and no one seems to know how to process the estate late on these accounts!! My mum is ill and is completely dependent on him. Now she has additional stress due to the banks incompetence. This is a total lack of empathy for the family. You deducted premiums on time and cannot assist now!!